Managed Support

Whether you are a small start-up business or a large corporate, with Orchid’s comprehensive range of engineering and computer services on hand, we are able to provide the IT assistance you require. From the in-house configuration of hardware to the full on-site installation of servers and network infrastructures, Orchid is able to support an entire range of computer-related services.

Providing IT support to Derby, Nottingham, the whole of the East Midlands and nationwide, Orchid’s technical staff have wide-ranging IT and network experience. We also hold most major technical accreditations. With many of our technical support staff having over 15 years experience in the field, Orchid are in a position to not only support today’s latest IT technologies, but also to integrate this into supporting legacy systems that may still be in place.

Providing IT support to Derby, Nottingham
and nationwide

Our purpose-built IT offices feature an entire floor dedicated to technical helpdesk support with fully accredited friendly engineers ready to take calls from our supported client base. We can provide remote computer support over VPN connections for corporate/office based customers or, via a unique 6-digit pin code through our website, we can support a remote/mobile workforce wherever it is located. We support a complete range of devices from desktop PCs, laptops, Apple Macs and even remote mobile communication devices such as Windows Mobile, Blackberry and Symbian phones. Orchid guarantees a one-hour response as standard and our statistics for the whole of 2009 showed an average 8-minute response time.

The operating times for our support helpdesk are between 7.30am and 6.30pm which covers the vast majority of early starters and late finishers. If out of hours support is required then we offer a service which is operated by engineers who are employed on a shift/rota basis and not a simple bureau service to get you through to the next day, as is the case with many of our competitors.

Orchids Vision remote network monitoring service notifies our team of technicians the instant issues occur such as backup failures, low server storage space, event log errors, unknown devices joining the network and many more.

Our helpdesk team will also handle any calls with third party providers on your behalf when issues arise with accounts packages, bespoke applications and data connectivity lines etc.

We have a team of field engineers on hand to resolve mission critical issues with an escalation to site service available.

In summary, there are a number of reasons to choose Orchid as your outsourced IT department:

	Guaranteed maximum one hour response
	We cover 7.30am to 6.30pm Monday to Friday (bank holidays excluded)
	Real time live monitoring of your entire IT infrastructure
	Out of hours support
	Escalation to site for critical issues that are unable to be resolved remotely
	Unlimited telephone and remote helpdesk support
	11 remote health check reports per year
	IT health checks
	Heavily discounted engineer rates for onsite work
	Includes support for Windows Mobile, Blackberry and Symbian mobile phones
	Full onsite audit of your IT environment
	Won many IT Awards and nationally recognised awards
	We are a Gold Partner with the major IT vendors
	National cover
	An extremely high NetPromoter score, up there with Apple
	Very low staff turnover
	96% of clients renew their IT support