Managed services

To fully compliment Orchid’s helpdesk support, a fully managed service can also be incorporated to enhance your level of IT support.

With some organisations no longer having budgets for highly trained and expensive technical staff, Orchid are able to give high end management of your IT infrastructure which is becoming an increasingly popular and cost effective choice to supplement or replace the traditional approach to IT provision and high level technical support. Orchid can act as your entire support department or assist existing IT staff in their day to day work.

Some of Orchid’s clients contract our technical staff on fixed terms to manage individual projects such as running their helpdesk or working along side existing technical staff. If Orchid are working as your virtual IT support dept, Orchid will setup a permanent link to your offices. Through the use of network and hardware management tools, Orchid’s technical staff will be able to monitor, report and pro-actively maintain the successful running of your network, servers and associated hardware. In fact during many cases, Orchid’s technical support staff are aware of and in the process of rectifying faults on your IT system long before your users actually realise there is an issue.

This level of pro-active IT support ensures that your network and servers operate at their optimum levels and works efficiently at all times. With experienced consultants and project managers, Orchid can also assist in the long term strategy and planning required for the future upkeep, growth and development of your IT systems and network. Orchid's technical consultants have the IT knowledge and technical experience to become involved in your business at many levels.