Telephony & VOIP

Orchid provides digital and IP telephony systems. Using the combined knowledge of our Telephony, Systems and Cabling division, we have created a comprehensive team of communication specialists who are able to provide telephony and IT systems that work in unison.

Our experience includes wide portfolio of products including Mitel and Panasonic.

With the development of IP Telephony (IPT) and Voice over IP (VoIP), we are able to use these technologies to bring real improvements to your business. You will be able to give better customer service and you could reduce your call charges. The knowledge we have of computer networks and telephony systems means that we can offer you complete end-to-end support for all of your communication needs.

Reliability - Can you take the risk that your phone system could fail and your customers cannot contact you? They may go somewhere else! Dont let your phone system become the most neglected link between your people and their clients.

Expense - It can be very costly to maintain an old phone system because parts are expensive and specialists are required for servicing and programming. Maintenance costs on an old system can be higher than the repayments on a new system..

Functionality - Older systems may not provide basic functions such as voicemail and auto attendant. Many companies and their employees has to work within the limitations of the phone system, rather than having the ability to set the system up to work for them and manage the calls in an effective and productive manner.

Ease of use - This follows on from the above, with many companies directing their calls through a manned switchboard. By the use of technology and not a dedicated receptionist, incoming callers can be directed to the correct person, rather than going round the houses. Response times are shortened and calls are handled in an overall more professional manner.

Home Workers - Many systems now have the ability to connect seamlessly via the internet to home workers based anywhere in the world. Each of your home workers has an extension on your phone systems and need not incur call costs.

Carbon Footprint and the Environment - A phone system can reduce your carbon footprint by eliminating unnecessary travel. This could be home workers not having to drive to the office, or video links to overseas offices reducing the amount of flying required.